Job Description

Senior Legal Implementation Specialist opportunity with a high-growth LegalTech AI business is being sought to join its scaling implementation team, helping enterprise customers successfully implement and get real value from a contract-focused AI platform used across legal and commercial workflows.

As a Senior Implementation Specialist, you will have proven client-facing delivery experience, ideally having run implementations, onboarding, professional services, or customer delivery work.

The role can be based in San Fransico or New York with 3 days/week on site and is offering competitive salaries, quarterly bonuses, and strong progression opportunities.

As the Senior Legal Implementation Specialist, you will:

• A track record of owning complex or high-value implementations end to end, not just contributing to them, owning and delivering customer implementations from discovery and requirements gathering through configuration, testing, rollout and adoption.
• Manage multiple live customer implementations concurrently, keeping delivery accurate and on track across competing priorities.
• Use your judgement to be able to distinguish a genuine customer requirement from a product limitation, and then hold that position with a senior stakeholder
• Work directly with legal, Legal Operations, procurement, and commercial teams to understand how they work and configure the platform around their requirements.
• Use and develop prompts for AI systems, helping customers get effective and consistent outcomes from the technology.
• Present solutions back to customers, gather feedback, support testing, and guide users through successful rollout.
• Act as a bridge between the customer and Product, distinguishing genuine requirements from product limitations and recommending better approaches where appropriate.
• Bring a logical, solutions-focused approach and feel comfortable advising, guiding, and pushing back with customers when needed.
• Come from a LegalTech, SaaS, implementation, onboarding, professional services, or customer delivery background, or be a lawyer who has already moved into LegalTech.
• Have experience and credibility of working with senior stakeholders and executive audiences such as General Counsel, Heads of Legal Operations, procurement leadership
• Be able to coach others and lift the standards around you whilst championing best practice alongside delivering your own portfolio.
• Be excited by a business where progression can happen quickly into Senior, Strategic or Team Lead routes for the right people.

Interviews will be taking place shortly, so send your CV now for further information.