Senior Legal Implementation Specialist

Hybrid: Commercial, Customer Success

London

Description

About Luminance 

Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is transforming how legal teams work around the world. 

We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL. 

The opportunity 

As a Senior Legal Implementation Specialist, you take our most complex customers through to confident, independent use of the Luminance platform - and you raise the standard of how the whole team delivers. 

You own the accounts that carry the most commercial weight, the widest scope or the most demanding stakeholders, and you make the judgement calls on them yourself. You also shape how the function works: setting delivery patterns rather than only applying them, coaching colleagues, and acting as a credible voice back into Product. 

What you'll do 

• Lead implementations for complex, strategically significant or high-value customers - multi-jurisdiction rollouts, bespoke requirements, senior stakeholder scrutiny 

• Own discovery where scope is broad or contested, converting competing objectives into a sequenced, deliverable plan 

• Design configurations that hold up at scale, making trade-offs deliberately and explaining them credibly 

• Manage a portfolio of concurrent implementations against agreed timelines, milestones and outcomes 

• Act as the point of escalation on delivery risk, arriving with a recommendation rather than only a flag 

• Lead the difficult conversations: resetting expectations, reframing requests that add unnecessary complexity, recovering implementations that have gone off track 

• Coach colleagues and review their work against implementation standards, holding the quality bar where it slips 

• Define and improve the playbooks, configuration standards and training assets the team relies on 

• Feed structured, evidenced insight into Product, separating one-off requests from recurring customer needs 

What success looks like 

• Complex implementations land against agreed milestones, with risk resolved early rather than escalated late 

• Customers reach meaningful value quickly, use the platform independently, and are willing to say so 

• Configuration decisions still hold twelve months on, without avoidable rework 

• The patterns you define are adopted as standard across the team, not used only by you 

• The colleagues you coach measurably improve 

Requirements:

What we're looking for 

• 4-5 years of client-facing experience in legal tech or B2B SaaS - implementation, onboarding, professional services, delivery or customer success - and/or significant relevant legal experience 

• A track record of owning complex or high-value implementations end to end 

• Fluency with contracts, negotiation positions, approval processes and commercial workflows, and the confidence to interrogate a customer's process rather than record it 

• Proven judgement: distinguishing a genuine requirement from a product limitation, and both from an opportunity to recommend a better approach - and holding that position with a senior stakeholder 

• Credibility with executive audiences, including General Counsel, Heads of Legal Operations and procurement leadership 

• Strong prioritisation across a demanding portfolio, with accuracy maintained under pressure 

• The ability to coach others and give direct, constructive feedback 

• Comfort setting direction in ambiguity, for yourself and for others 

• Experience crafting effective prompts for AI systems, and the ability to teach it 

Desirable 

• Qualified lawyer, or in-house legal or legal operations experience 

• Experience implementing enterprise software within legal, procurement, compliance or commercial teams 

• Familiarity with contract lifecycle management, legal operations or legal technology 

• Experience of multi-region or phased enterprise rollouts, or of mentoring others 

Additional details 

• Permanent, full-time 

• Customer-facing and implementation-focused, within our global Delivery Team 

• Senior level within the Legal Implementation function, with defined progression into Lead (management track) or Strategic (individual contributor) roles 

• Some travel may be required, depending on customer and business needs 

Senior Legal Implementation Specialist

Hybrid: Commercial, Customer Success

Description

About Luminance 

Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is transforming how legal teams work around the world. 

We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL. 

The opportunity 

As a Senior Legal Implementation Specialist, you take our most complex customers through to confident, independent use of the Luminance platform - and you raise the standard of how the whole team delivers. 

You own the accounts that carry the most commercial weight, the widest scope or the most demanding stakeholders, and you make the judgement calls on them yourself. You also shape how the function works: setting delivery patterns rather than only applying them, coaching colleagues, and acting as a credible voice back into Product. 

What you'll do 

• Lead implementations for complex, strategically significant or high-value customers - multi-jurisdiction rollouts, bespoke requirements, senior stakeholder scrutiny 

• Own discovery where scope is broad or contested, converting competing objectives into a sequenced, deliverable plan 

• Design configurations that hold up at scale, making trade-offs deliberately and explaining them credibly 

• Manage a portfolio of concurrent implementations against agreed timelines, milestones and outcomes 

• Act as the point of escalation on delivery risk, arriving with a recommendation rather than only a flag 

• Lead the difficult conversations: resetting expectations, reframing requests that add unnecessary complexity, recovering implementations that have gone off track 

• Coach colleagues and review their work against implementation standards, holding the quality bar where it slips 

• Define and improve the playbooks, configuration standards and training assets the team relies on 

• Feed structured, evidenced insight into Product, separating one-off requests from recurring customer needs 

What success looks like 

• Complex implementations land against agreed milestones, with risk resolved early rather than escalated late 

• Customers reach meaningful value quickly, use the platform independently, and are willing to say so 

• Configuration decisions still hold twelve months on, without avoidable rework 

• The patterns you define are adopted as standard across the team, not used only by you 

• The colleagues you coach measurably improve 

Requirements:

What we're looking for 

• 4-5 years of client-facing experience in legal tech or B2B SaaS - implementation, onboarding, professional services, delivery or customer success - and/or significant relevant legal experience 

• A track record of owning complex or high-value implementations end to end 

• Fluency with contracts, negotiation positions, approval processes and commercial workflows, and the confidence to interrogate a customer's process rather than record it 

• Proven judgement: distinguishing a genuine requirement from a product limitation, and both from an opportunity to recommend a better approach - and holding that position with a senior stakeholder 

• Credibility with executive audiences, including General Counsel, Heads of Legal Operations and procurement leadership 

• Strong prioritisation across a demanding portfolio, with accuracy maintained under pressure 

• The ability to coach others and give direct, constructive feedback 

• Comfort setting direction in ambiguity, for yourself and for others 

• Experience crafting effective prompts for AI systems, and the ability to teach it 

Desirable 

• Qualified lawyer, or in-house legal or legal operations experience 

• Experience implementing enterprise software within legal, procurement, compliance or commercial teams 

• Familiarity with contract lifecycle management, legal operations or legal technology 

• Experience of multi-region or phased enterprise rollouts, or of mentoring others 

Additional details 

• Permanent, full-time 

• Customer-facing and implementation-focused, within our global Delivery Team 

• Senior level within the Legal Implementation function, with defined progression into Lead (management track) or Strategic (individual contributor) roles 

• Some travel may be required, depending on customer and business needs 

Legal Operations Transformation Manager – 15 months FTC

The Legal Operations Transformation Manager supports the delivery of operational initiatives across the team. You’ll help track and coordinate projects, bring structure to day-to-day activity, and ensure work remains aligned to team priorities. The role also provides oversight and reporting, helping stakeholders understand progress and make informed decisions. Your work will contribute to delivering projects that create clear, measurable value.

In this role, you can expect to get involved in a variety of work including: 

• Track the progress of projects, keeping plans, action logs, and risk or issue registers up to date
• Coordinate tasks and follow up with project owners to help keep work moving
• Support cross-team transformation initiatives by scheduling meetings, sharing information, and enabling effective collaboration
• Prepare clear updates and simple dashboards to show project status and progress
• Monitor key project metrics and flag any risks, delays, or issues
• Support the development of project materials and documents, ensuring they are accurate and consistent
• Identify opportunities to improve processes and make delivery more efficient
• Build an understanding of Legal Operations and Project Management service lines to support the team more broadly
• Provide additional support across projects and initiatives where needed
  

About you 

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience: 

• Experience managing or supporting multiple projects at the same time
• Confidence working with stakeholders and communicating clearly across teams
• The ability to analyse information and present it in a straightforward way
• A proactive approach, with the ability to adapt to changing priorities
• A collaborative mindset and the ability to work across different functions and levels
• Experience of project management approaches or tools (such as Agile, PRINCE2, MS Project, JIRA, or similar)
• Strong data handling and reporting skills, including tools such as Excel, PowerPoint, or BI platforms
• An understanding of Legal Project Management or Legal Operations in a law firm
• Experience supporting transformation or change initiatives

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave