Job Title: Business Analyst (Permanent)
Location: Hybrid (1–2 days/week in either London or Southampton office)
Salary Range: £60,000 – £65,000 DOE
Start Date: ASAP (Ideally notice period of 1 month or less)
Company Overview:
A non-for-profit, purpose-driven global organisation operating in over 80 countries. The business is undergoing a significant transformation programme focused on streamlining internal systems and enhancing customer experience.
Team Structure & Reporting:
Reports to: Lead Business Analyst
Team size: Working alongside: 6–7 BA team members (mix of perm and contract
Role Overview:
This is a pivotal role within LR’s transformation programme. The successful BA will join early in a significant initiative focused on improving and potentially replacing the legacy “MAST” system used by LR’s surveyors. The role is ideal for someone with strong process analysis skills and an understanding of systems workflows and architectural principles.
Key Responsibilities:
Drive process mapping, optimisation, and simplification of the MAST system workflows
Work closely with architects to ensure BA outputs align with agreed architectural principles (e.g., avoiding redundancy, system logic consistency)
Collaborate with PMs to shape the business case and delivery strategy
Support system thinking and workflow logic without needing deep technical coding experience
Gather and analyse business requirements from a diverse range of stakeholders (e.g. surveyors, architects, senior management)
Assist with global standardisation efforts across LR’s transformation initiatives
Maintain stakeholder alignment, communicating appropriately based on audience (technical vs. non-technical)
Ensure BA deliverables support “Easy to do business with” goals aligned to LR’s customer experience strategy
Contribute to project delivery through the full lifecycle including post-go-live support
Essential Requirements:
- Proven experience as a Business Analyst in large/global organisations
- Demonstrated experience across full project lifecycle (discovery → delivery → post-support)
- Strong background in process analysis and business process improvement projects
- Experience of business case development, working at the early stages of a project
- Familiarity with architectural principles, systems workflows, and data understanding
- Strong interpersonal and influencing skills – able to challenge, persuade, and educate stakeholders globally
- Adaptive stakeholder engagement – able to switch tone and language for technical and non-technical audiences
- Previous experience working on global projects, ideally with a multi-country stakeholder base
- Strong ownership mindset – proactive, solutions-oriented, and delivery-driven
- Experience working in ambiguous environments, bringing structure and clarity
- Industry mix – not limited to finance or any one industry ; ideal candidates will have worked across multiple sectors (e.g., professional services, telecom, retail etc)
- Agile and Waterfall methodologies, bringing structure and best practice to how things are done
- Background in professional services or operational transformation projects is desirable
Cultural Fit:
- A self-starter who “asks for forgiveness, not permission”
- Someone who balances initiative with emotional intelligence and stakeholder sensitivity
- Comfortable being challenged and challenging others constructively
- Collaborative, open, and able to adapt in a fast-changing, complex global environment